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Questions & Answers 

  1. What is The Enchanted Horse?

    • The Enchanted Horse is an online boutique and gallery specializing in horse-themed art and décor.

  2. What products do you offer?

    • We offer a variety of horse-inspired artwork, including prints, canvases, sculptures, and more.

  3. Why buy Limited Edition ?

    • Limited edition artwork adds a touch of exclusivity and uniqueness to your space. Each piece is produced in limited quantities, making it a rare and valuable addition to your collection.

  4. Do you offer custom or personalized items?

    • Yes, we offer some custom and personalized options. Please contact us for more information.

  5. Where do you ship?

    • We currently ship within the United Kingdom. For international shipping inquiries, please contact us.

  6. How long does shipping take?

    • Shipping times vary depending on the product and your location. Please refer to our shipping policy for more information.

  7. What payment methods do you accept?

    • We accept all major credit cards, as well as PayPal.

  8. What is your return policy?

    • Due to the customized nature of our products, we do not accept returns or exchanges for wrong size, colour, or change of mind. However, if your item arrives damaged or defective, please contact us for assistance.

  9. How can I contact customer service?

    • You can contact our customer service team by email.

  10. Question: How can I be notified about new limited edition releases from The Enchanted Horse? 

    • You can sign up for our newsletter or follow us on social media to stay informed about new limited edition releases, exclusive offers, and behind-the-scenes updates.

  11. Can I track my order?

    • Yes, once your order has shipped, you will receive a tracking number via email.

  12. Do you offer wholesale pricing for bulk orders?

    • Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.

  13. Do you have a physical store location?

    • No, we are an online-only retailer.

  14. Can I cancel or modify my order after it has been placed?

    • You have 24hours to cancel or change your order after 24 hours orders cannot be cancelled or modified once they have been sent to print. Please double-check your order before completing the checkout process.

  15. Do you offer discounts or promotions?

    • Yes, we occasionally offer discounts and promotions. Be sure to sign up for our newsletter to stay updated on our latest offers.

  16. Are your products environmentally friendly?

    • We strive to minimize our environmental impact by using sustainable materials whenever possible.

  17. Do you offer installation services for larger pieces?

    • We do not offer installation services, but we can provide guidance and recommendations for installation.

  18. Are your products suitable for outdoor use?

    • Some of our products are suitable for outdoor use, while others are intended for indoor display only. Please refer to the product description for more information.

  19. Can I return a gift if the recipient doesn't like it?

    • Unfortunately, we do not accept returns or exchanges for change of mind, even for gifts. We recommend selecting a gift card for the recipient to choose their own item.

  20. ​Are limited edition prints suitable for both residential and commercial spaces?                                               

  21. Yes, limited edition prints can enhance the décor of homes, offices, hotels, restaurants, and other commercial spaces. Their versatility and timeless appeal make them a popular choice for interior design projects.

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