Terms & Conditions

1. The Contract Between Us
1.1. The Sites, Platform, Apps, and associated Services are operated and maintained by The Enchanted Horse ("the Company" or "we" or "us"). 

1.2. Please read these terms and conditions carefully as they set out the rules for how we operate our Sites ("Sites") and supply consumer products ("Products") and deliver the features and/or functionality ("Services") offered by the Sites and our API platform ("Platform"). By using any of the Services provided by the Sites or Platform or offered via any associated apps ("Apps"), you agree to be bound by these terms and conditions, which, together with our Privacy and Cookie Policy, govern our relationship with you in relation to the Site, the Products, and our Services. If you disagree with any part of the terms, you may not access the Sites, Platform, or Apps. By selecting or confirming the "Accept" button as part of your account creation or sign-up, you accept and agree to be bound by these terms and conditions, which shall govern the agreement between us.

1.3. We reserve the right to change the contents of this Site, including these terms and conditions, at any time without notice, by posting such changes on the Site. It is your responsibility to familiarise yourself with the terms and conditions regularly to ensure that you are aware of any changes. Your continued use of this Site following the posting of any such changes will constitute your acceptance of the revised terms and conditions.

If you do not accept these Terms, you may not use our Sites, Platform, or Apps.

2. Terms and Conditions
2.1. These terms and conditions govern your use of the product fulfilment service offered via this Site ("Service") and all orders placed by you for products based on the content and imagery advertised on this Site ("Products").

3. Orders
3.1. All orders placed by you through our Site will be subject to these terms and conditions.

3.2. All orders shall be deemed to be an offer by you to purchase the Products. We are under no obligation to accept your order (whether or not the order has been acknowledged).

3.3. We will send you an email to acknowledge receipt of your order; this does not constitute our acceptance of your order. Once payment for the Products has been received, we will confirm that your order has been accepted.

3.4. Our acceptance of your order brings into existence a legally binding contract between us with respect to such an order.

3.5. If there are any problems with your order, you will be contacted by a member of the customer services team.

4. Specifications
4.1. The Company has made every reasonable effort to display on the Site as accurately as possible a description of the Products. However, some slight variations may occur from time to time in relation to the colours and the appearance of the images from the way they appear on screen. Also, sizes and material specifications may slightly vary each time.

5. Price and Payment
5.1. The price for the Products that you order will be the price quoted on the Site at the date the order is received.

5.2. Please note that we currently only accept payment in Pound Sterling. From time to time, we may choose to display prices on the Site in foreign currencies as well as Pound Sterling. If we do so, it is purely for illustrative purposes, and the conversion rates are approximate only. If you purchase Products using a payment card for a foreign currency-denominated account, the conversion rate will be that applied by the relevant payment scheme at the time of processing the transaction.

5.3. If you are purchasing Products from within the European Union, including the United Kingdom, prices include VAT and any other applicable taxes. If you are purchasing Products from any other country, including the USA, you will be responsible for paying any applicable sales, use, excise, value added, consumption, and other such taxes (at the then-current rate).

5.4. Prices include delivery unless otherwise stated on the Site.

5.5. Payments must be made by credit or debit card (please see the relevant part of the Site for a list of those payment cards accepted and method of payment). By submitting a credit or debit card number, you: (a) represent and warrant that your use of the particular card is authorised and that all information that you submit is true and accurate; and (b) authorise us to charge to the card you tendered all amounts payable by you to us based on the Products you order.

5.6. You may be subject to validation checks and/or third-party authorisations depending on your method of payment.

6. Delivery
6.1. The Company aims to deliver your Products as soon as possible after placing your order. If we cannot deliver the Products within 30 days of your order, we will notify you, and you will be entitled to cancel your order, and a refund will be made to you. In no event shall we be liable to pay for any damages or penalty for any delay in delivery of the Products however caused.

6.2. All deliveries must be signed for (please ensure that the Products delivered match the driver's paperwork and that the Products are undamaged) and you should keep your delivery note and packaging. You are required to notify customer services at support@theenchantedhorse.com within 14 days if any Products are missing or damaged on delivery. Please refer to paragraph 9.2 below.

6.3. Risk in the Products shall pass to you once they have been delivered to the delivery address stipulated in your order, and we will not be liable for their loss, damage, or destruction after delivery has taken place.

6.4. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) regarding the possession, use, and sale of any Products purchased from this Site. By placing an order, you represent that the Products ordered will be used only in a lawful manner.

7. Your Right to Cancel
7.1 Bespoke Orders: All Products are tailored to your unique specifications ("Bespoke Orders"). By confirming your order, you expressly agree that the order is non-refundable and cannot be modified once production has commenced. This includes but is not limited to the product details, shipping method, and both delivery and return addresses. Your acceptance of these terms acknowledges the custom nature of your order, exempting it from the typical cancellation rights under UK consumer law due to its bespoke commission status.

7.2 Amendment or Cancellation of Bespoke Orders: You may amend or cancel your Bespoke Order prior to its submission to The Enchanted Horse for production. Once the order has been submitted for production, we may still consider requests for modifications to certain details, such as the shipping address or delivery method. Our Customer Services team will assess these requests and inform you of the feasibility of making such changes and any costs involved. Please submit any requests for changes in writing to the address provided or via email at support@theenchantedhorse.com within 24 hours of ordering..

7.3 Cancellation of Non-Bespoke Orders: For orders that are not made to your specifications (if applicable), you have the right to cancel your order within 14 calendar days starting the day after the products are delivered to you. This right is in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

7.3.1 You must notify us in writing within the 14 calendar day cooling-off period, expressing your intention to cancel the order.
7.3.2 If the Product(s) have been delivered, they must be returned at your own cost, in the same condition as they were upon delivery.
7.4 Upon cancellation in accordance with sections 7.2 or 7.3, we will either exchange the Products or refund the amount paid at your request. Refunds will be credited to the original payment method. If a cancellation does not follow the outlined procedures, we are not responsible for issuing a refund, and any refund issued is at The Enchanted Horse's discretion.

7.5 You are responsible for the safekeeping and reasonable care of the Products until they are returned to us. For returns, you must ensure the Products are adequately and safely packaged, as we do not accept liability for damages incurred during transit back to us.
8. Cancellation by Us
8.1. We reserve the right to cancel any order (or any part of the order) if for any reason:

8.1.1. the Products ordered by you are no longer available;
8.1.2. the Products are withdrawn from our Service by the authorised licensees or the copyright owners; or
8.1.3. the Products cannot be supplied to you in the country where you reside;
in which event we will notify you by email and refund any payments you have made for that order or that part of the order.

8.2. We endeavour to make sure that all prices advertised on the Site are correct. However, if we discover that the Products you have ordered were listed at an incorrect price, we will inform you of the correct price as soon as possible. We will give you the option of re-confirming your order or cancelling it; if you choose to cancel your order, we will refund any payments made.

8.3. We will not be obliged to offer any additional compensation for disappointment suffered if your order is cancelled for any reason.

8.4. We may terminate or suspend your use of and registration on this Site at any time if you breach any of these terms and conditions or for your inappropriate or unlawful behaviour, without any liability or further obligation of any kind whatsoever to you or any other party.

9. Warranty and Liability
9.1. Nothing in these terms and conditions shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury caused by our negligence or for any other liability which cannot be excluded or limited under applicable law.

9.2. You should inspect the Products when you receive them for defects or damage. If you find a defect or damage, you must notify us within 14 days of the delivery of the Products. You must return the Products to us as soon as possible after you have notified us that the Products are defective or have been damaged, and we will examine the Products, and if the Products are defective or damaged, we will either replace them or refund the price of the Products (including the costs you incur for returning the Products to us). If you do not notify us within 14 days, you will be deemed to have accepted the Products and the Products shall be free from any defect or damage.

9.3. Except as expressly provided in these terms and conditions, we exclude all conditions, warranties, and representations (whether express or implied by statute, common law, or otherwise) to the fullest extent permitted by law.

9.4. In no event shall we be liable for any loss of profit, business, or production, loss or corruption of data, loss of goodwill or reputation, loss of contracts, or any other indirect or consequential loss or damage of any kind howsoever arising.

9.5. Our liability in connection with the supply of any Products to you shall be limited to the sum of £500. This limit does not apply to any liability for death or personal injury caused by our negligence or for fraudulent misrepresentation or for any other liability which cannot be excluded or limited under applicable law.

9.6. The Product descriptions and imagery on our Site are provided by the relevant licensor or rights holder. We make no warranty or representation regarding the accuracy or completeness of this information and do not accept any liability for any such inaccuracies or incomplete information.

9.7. We do not give any warranty that the Products you purchase will not infringe the intellectual property rights of third parties. However, we will not breach any of these terms and conditions, nor will we have any liability to you for any loss or damage you may suffer if we are delayed or prevented from providing you with the Products, the Service, or the Platform by anything you (or anyone acting on your behalf) does or fails to do or is due to events beyond our reasonable control.

10. Waiver
10.1. If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions.

11. Notices
11.1. Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our address at support@theenchantedhorse.com.

12. Third-Party Rights
12.1. A person who is not a party to these terms and conditions shall have no right to enforce any term of these terms and conditions under the Contracts (Rights of Third Parties) Act 1999 (the "Act").

13. Law and Jurisdiction
13.1. These terms and conditions are governed by and construed in accordance with English law, and the English courts shall have exclusive jurisdiction in the event of any disputes between us.

13.2. If any part of these terms and conditions shall be found to be unenforceable as a matter of law, all other parts of these terms and conditions shall be unaffected and shall remain in force.

14. Entire Agreement
14.1. These terms and conditions constitute the entire agreement between us in relation to their subject matter and supersede any previous agreement or understanding.

14.2. All other terms, conditions, warranties, and representations (whether express or implied by statute, common law, or otherwise) are hereby excluded to the fullest extent permitted by law.

This document has been tailored specifically for "The Enchanted Horse" and includes bespoke details such as custom orders and warranty limitations. Please review it to ensure it fully meets your needs and is compliant with relevant regulations.










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